FAQ/Contacts
Talk to us!
Customer service is available Monday to Friday from 9am to 6pm to answer any questions you may have by email or telephone.
Frequently Asked Questions
About our products
Our chocolates are confecionados e decorados de forma artesanal, utilizando matéria-prima de alta qualidade, como o (chocolate belga da Callebaut)
Os chocolates são trabalhados pela artesã Sónia, que é quem dá a alma aos chocolates.
The chocolates are only made in winter, when it's warmer we have other products.
From October to June.
How will the products arrive at my home?
All orders placed in the online shop for delivery inmainland Portugal,through the partners responsible for the Transport service, are subject to a7€shipping charge.
The expected delivery time for mainland Portugal is between 24 and 48 hours after dispatch of the order. Este prazo pode ser superior em épocas festivas e/ou eventual rutura de stock.
Os envios para fora de Portugal não cumprem os prazos de entrega citados e as taxas de envio estão sujeitos a consulta.
About our website
After finalising the order, the customer has the option of paying by credit card, bank transfer, ATM and MB WAY.
A Encomenda pode ser levantada á hora combinada com o cliente.
Deliveries are made from Monday to Thursday during business hours, and it is essential that someone is present at the address indicated to receive the parcel.
In the event that the order cannot be delivered due to the absence of anyone at the address indicated, it will be returned to ABC D'Chocolate, subject to payment of a new postage fee.
Some of the information provided (Name, address, postcode, city, contact details)) will be shared with the partner responsible for the Transport service so that deliveries can be made for purchases made online.
You will only be contacted if there is a problem with the delivery. Your data will not be used for any other purpose.
Yes. Your personal data, are safe Your personal data is collected, for example when you make a purchase or use our website, and will be used to manage your subscription as a user of our website. Main Listto manage the purchase of products or services online, answer your questions and process your orders.
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